Important Information Regarding the Medical Product
CORE is providing you with the brace, splint, support, and/or other medical devices that the physician has prescribed for your care. It is our policy to provide high quality products to support the physician’s protocol for treatment. CORE will bill your insurance company for the product. If the bill is denied or is not covered by your insurance company, you will be responsible for payment in full. If you do not wish to receive this product from the physician, you may ask your physician for a prescription. The prescription can be filled at a medical supply company.
Return Policy for Braces/Orthotics
Medical devices are considered one time use and once the device leaves the physician’s office, they are considered non-returnable. There are two exceptions to the rule. 1) If there is a manufacturer defect. 2) If the product was not used for surgery due to a physician’s request. If there is a manufacturer defect, the product will be exchanged for the same product. You must return the original product before receiving the replacement. If it is determined that there is no defect and that the material breakdown is due to the product being used for something other than it is made for, then you will be billed for the replacement brace.
DMEPOS Product Warranty
Products are warranted for manufacturing or material defects. If you have an issue with your product under warranty, please return it to CORE for repair or replacement at no charge. DME warranty periods are as follows:
- ACL/OA Knee Brace Off-the-Shelf: 1 year
- ACL/OA Knee Brace Custom Frames: 5 years
- ACL/OA Knee Brace Straps/Pads: 6 months
- Soft/Semi-Rigid Knee Supports: 6 months
- Post-Op Bracing (T-Scope Knee/Elbow, Aspen Collar): 90 days
- Shoulder/Wrist Bracing & Supports: 90 days
- Functional Elbow Brace: 1 year
- Ankle/Foot Bracing & Supports (including Walking Boots): 90 days
- Ultra Ankle High 5: 1 year
- Mobility Aids: 6 months
- Soft Goods Bracing: 6 months
What if the product I received does not fit correctly?
CORE is committed to ensuring that bracing products are properly fitted to your body part and situation. In rare cases, a product may initially fit in the office but then does not fit correctly once you leave the office or may cause more pain/skin irritation. If there are any issues with the product that you received, please contact the DME department at (760) 943-6700 to set up an appointment with one of our bracing specialists.
If you have questions regarding the warranty or return policy, call the billing department at (760) 943-6700.
